EzTracker Logo
Description and Target

In a Nutshell

EzTracker is a pre-configured RT instance with a proprietary best practice established by Yabarana applicable to a wide range of vertical industries in which we have developed expertise.

EzTracker Overview

The EzTracker "vanilla" product includes a front-end SDK platform built with Catalyst that complements the default front-end of RT, and eases the integration with your current Web portal.

The EzTracker set-up services include a methodological framework that allows overall consulting, customization and go-live anywhere from a couple of days to a couple of weeks.

Key Benefits and Features

Business Benefits

  • Ability to measure and optimize.
  • Correctly and automatically route tasks and activities.
  • Automatically classify and prioritize tasks.
  • Continuous improvement of routing and assignment policies.
  • Integration with external parties, assign tasks to external entities.
  • Reduce time to respond.


  • Short implementation cycle, mainly configuration.
  • Custom queues, routing and assignment rules.
  • Full support contract with Yabarana.
  • Customizable and extensible.
  • All source-code provided.
  • Ready-made Vertical Versions
    • Citizen Care Portal
    • Customer Care Portal
Base Technology Stack
Licensing, Distribution and Pricing


The main EzTracker sales and distribution model is a pre-configured already working EzCat instance running on a dedicated FreeBSD Jail in one of our servers. Your Web Site will be up and running in a few minutes and you will have complete control as if you were in a dedicated server. Root access is granted on the Jail.

EzTracker SaaS Options and Pricing

Common Options

  • Secure Environment SAS70 Compliant DataCenter
  • FreeBSD 8.2 Dedicated Jail
  • Perl 5.10
  • Pre-installed Apache 2.2 with mod_perl 2
  • Pre-installed Catalyst 5.8 and EzTracker Front-end SDK
  • SSH Access
  • Root Access
  • Access to FreeBSD Ports Tree (install any package you want)
  • Everything pre-configured and ready to use
  • Support with domain parking and DNS service if needed
  • Technical Support and SLA for EzTracker, the SDK and Server

EzTracker SaaS Mini - $480 per year, per user

  • 64MB RAM
  • 5GB Disk Space

EzTracker SaaS Standard - $720 per year, per user

  • 128MB RAM
  • 10GB Disk Space

EzTracker SaaS Large - $960 per year, per user

  • 256MB RAM
  • 30GB Disk Space