In a Nutshell
EzTracker is a pre-configured RT instance with a proprietary best practice established by Yabarana applicable to a wide range of vertical industries in which we have developed expertise.
The EzTracker "vanilla" product includes a front-end SDK platform built with Catalyst that complements the default front-end of RT, and eases the integration with your current Web portal.
The EzTracker set-up services include a methodological framework that allows overall consulting, customization and go-live anywhere from a couple of days to a couple of weeks.
- Ability to measure and optimize.
- Correctly and automatically route tasks and activities.
- Automatically classify and prioritize tasks.
- Continuous improvement of routing and assignment policies.
- Integration with external parties, assign tasks to external entities.
- Reduce time to respond.
- Short implementation cycle, mainly configuration.
- Custom queues, routing and assignment rules.
- Full support contract with Yabarana.
- Customizable and extensible.
- All source-code provided.
- Ready-made Vertical Versions
- Citizen Care Portal
- Customer Care Portal
The main EzTracker sales and distribution model is a pre-configured already working EzCat instance running on a dedicated FreeBSD Jail in one of our servers. Your Web Site will be up and running in a few minutes and you will have complete control as if you were in a dedicated server. Root access is granted on the Jail.
EzTracker SaaS Options and Pricing
- Secure Environment SAS70 Compliant DataCenter
- FreeBSD 8.2 Dedicated Jail
- Perl 5.10
- Pre-installed Apache 2.2 with mod_perl 2
- Pre-installed Catalyst 5.8 and EzTracker Front-end SDK
- SSH Access
- Root Access
- Access to FreeBSD Ports Tree (install any package you want)
- Everything pre-configured and ready to use
- Support with domain parking and DNS service if needed
- Technical Support and SLA for EzTracker, the SDK and Server
EzTracker SaaS Mini - $480 per year, per user
- 64MB RAM
- 5GB Disk Space
EzTracker SaaS Standard - $720 per year, per user
- 128MB RAM
- 10GB Disk Space
EzTracker SaaS Large - $960 per year, per user
- 256MB RAM
- 30GB Disk Space